Shipping policy

Welcome to Pelle. We are committed to providing a fast, reliable, and seamless delivery experience for our customers throughout the State of Qatar.

1. Shipping Areas

We currently deliver to all areas across Qatar, including Doha, Al Rayyan, Al Wakrah, Al Khor, Lusail, and other areas within the country.

Your order will be delivered directly to the address provided during checkout.

2. Order Processing

Orders are processed after confirmation and prepared for delivery as quickly as possible.

Please ensure that your contact and delivery information is accurate and complete when placing your order to avoid any delays.

3. Delivery Time

Our standard delivery time is 1–2 business days from the date your order is confirmed.

Delivery times may vary slightly in exceptional circumstances, including public holidays, weekends, unexpected weather conditions, or periods of high order volume.

4. Shipping Fees

Shipping fees, if applicable, will be displayed during the checkout process before you complete your purchase.

Any applicable delivery charges will be clearly communicated to you at checkout.

5. Delivery Information

To ensure a smooth delivery process, please provide an accurate delivery address and an active phone number.

Our delivery team or courier may contact you using the phone number provided with your order to coordinate delivery.

6. Delivery Delays

While we aim to deliver all orders within the estimated 1–2 business days, unforeseen circumstances may occasionally cause delays.

If your order is delayed beyond the expected delivery period, please contact us so our team can assist you.

7. Damaged or Incorrect Orders

If you receive a damaged item or an item different from what you ordered, please contact us as soon as possible at:

Phone: +974 6000 3033

Please provide your order number and, if necessary, clear photos of the item so that our team can review the issue and assist you accordingly.

8. Changes to This Shipping Policy

Pelle reserves the right to update or modify this Shipping & Delivery Policy when necessary. Any changes will be published on this page and will become effective from the date of publication.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us at:

Phone: +974 6000 3033

We are committed to making your shopping experience with Pelle simple, convenient, and reliable.