FAQs
Welcome to Pelle's FAQ page, where we aim to provide clear and concise answers to all your queries. Whether you're curious about shoe care, sizing guidance, or our shipping policies, we've got you covered. Our goal is to help you make informed decisions about our premium men's shoes and ensure a seamless shopping experience. If you don’t find the information you need here, please feel free to contact us for personalized assistance. We're dedicated to ensuring your satisfaction with every Pelle purchase.
Frequently Asked Questions
What should I do if I receive a defective product?
We are committed to quality and customer satisfaction. If you receive a defective product, please contact us immediately at our customer support. We will arrange for a replacement or refund according to our return policy.
Do you ship internationally?
Yes, we offer worldwide shipping to accommodate our global customer base.
What is your return policy?
We accept returns within 14 days of purchase. Items must be returned in their original condition and packaging. Please visit our Return Policy page for more details.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and more. All transactions are secure and encrypted to protect your information.
Can I cancel or modify my order after it has been placed?
We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes.
How long does delivery take?
Delivery typically takes 3-5 business days within Qatar. You will receive a tracking number once your order has been dispatched.
Do you offer customer support?
Absolutely! Our customer support team is here to assist you with any questions or concerns you may have. You can contact us and we'll be happy to help.
Can I return a product if it is damaged or defective?
Yes, if you receive a damaged or defective product, please contact us immediately. We will arrange for a return or exchange and ensure that you receive a replacement product promptly.
How can I contact you for further assistance?
For further assistance or inquiries, please don't hesitate to contact us. Our team is here to help and ensure that your shopping experience with Tackle Master Outdoors is nothing short of exceptional.